MMI News

Guest service more important than ever

The linked article below continues to demonstrate the need to invest in guest service. As hotel brands continue to drive a mobile application for check-in and check-out (Hilton/Marriott), the moments we actually get to serve a guest are that much more critical. A key note from the article is that communication will be the new key for owners and operators.

http://mmihospitality.com/corporate/mmi-hospitality-services/