I found this brief editorial linked below strangely impactful. It brings to mind the different ways that we can influence a guest’s stay or dining experience. A simple nod to the team that isn’t seen, taking a guest the muffin that have had everyday to them – instead of waiting for them to approach, a “How was your meeting” upon return that evening with genuine interest to their response. Guests expect a smile and a warm greeting, its what you do next that gives them a moment to remember. All easy gestures but how often and consistently are we doing it. Great service isn’t hard, just takes a little effort past the expected norm.