#1 Crowne Plaza Bar in Americas for Customer Service

The Crowne Plaza – Jacksonville Airport is recognized as the #1 Bar in the system.  With a rolling twelve month service score a full 100 basis points above the second hotel in the list, IHG’s executives recently interviewed JAXAP Food & Beverage Director Bruce Cunningham on the secret ingredients to this success.

“Simple foods easily recognized by our travelling clientele.  That’s what resonates.”  Bruce Cunningham goes on to say, “The true success of the Rainforest Bar is its staff and location. We have been very fortunate to have our bar operation lead by staff who have been here a minimum of 3 years all the way to 24 years. Our repeat clientele appreciate being recognized by name and by favorite drink. All of the staff members are highly engaged in IHG Brand Champion Programs and Events, and stars in IHG Service Recovery programs.”

Airport Hotels Going Upscale


Bloomberg Business published a story on the coming of age of airport JAXAP-CP-JACKSONVILLE-ExteriorDay1_previewhotels, changing from mostly budget or lower end to the move to upscale in places like Minneapolis, NY City, Atlanta and Denver.   The article gave various reasons for the change including passengers having increased expectations of airports of which anyone who has been in major airports easily noticing the more upscale restaurants and retail.  The article also said commercial real estate developers are seeing airports as fertile locations, driving by rising demand for rooms and conference space and the trend for US airports to upgrade their own spaces.  This results in terminals that could connect to hotel lobbies  with hotels including full service spas, chic bars and upscale restaurants.  With ADR increasing at airport hotels, it is attracting the attention of the major hotel companies.

Crowne Plaza Jacksonville Airport wins IHG 2015 Torchbearer Award

Jacksonville, FL (November 12, 2015) –  Intercontinental Hotels Group has awarded the

Crowne Plaza Jacksonville Airport Team Members

Several Crowne Plaza Jacksonville Airport Team Members with 2015 Torchbearer Award.

Torchbearer Award, the company’s most prestigious award, to the Crowne Plaza Jacksonville Airport for 2015.

The Crowne Plaza Jacksonville Airport is one of only 8 Crowne Plaza properties in the United States chosen from the IHG system of more than 4.900 hotels for achieving the highest levels of excellence in all aspects of operation – from quality to customer satisfaction.  A 2015 Torchbearer trophy, the company’s symbol of top excellence, will be on permanent display at the hotel.

“It is my pleasure to name the Crowne Plaza Jacksonville Airport as a 2015 Torchbearer winner,” said Elie W. Maalouf, Chief Executive Officer – the Americas, IHG.  “This hotel embodies the heart of our brand promise and continues to make IHG properties known and admired throughout the world, fulfilling our mission to deliver on great brands and outstanding guest experiences.”

“We have enjoyed serving the greater Jacksonville community for many years and appreciate IHG’s recognition of our efforts in maintaining a differentiated experience for all of our guests at Crowne Plaza Jacksonville Airport,” said Gaines P. Sturdivant, President – MMI Hospitality Group, owner and operator of the hotel.

Crowne Plaza Jacksonville Airport will be further recognized and honored during a Crowne Plaza conference in the spring of 2016.

Cabot Lodge Supported By Red Lion Franchise System

CabotLogo-RLHWe are excited to share that a relationship between Cabot Lodge Jackson North and Red Lion Hotel Corporation has been finalized.  The attached press release gives an overview of the arrangement.  With long-term, personal relationships into the new executive team at Red Lion, a Pacific Northwest-based and themed hotel franchisor, our MMI team has explored the possibility of adding an international franchisor’s back-end systems, distribution and support to the Cabot Lodge brand.

We believe exciting results are in the near future which will justify expanding our relationship with Red Lion within our Cabot Lodge portfolio of hotels and beyond.

Cabot Lodge_Red Lion Partnership_Press Release

MMI Hospitality Group Recognized among Mississippi’s Best Employers

Shelby Trusty, Director of Human Resources for MMI Hospitality Group, accepts the Best Places to Work honor from MBJ Publisher Alan Turner.

Shelby Trusty, Director of Human Resources for MMI Hospitality Group, accepts the Best Places to Work honor from MBJ Publisher Alan Turner.

MMI Hospitality Group is immensely honored to be recognized by the Mississippi Business Journal in their 2015 Best Places to Work in Mississippi listing. On Friday, June 26th, MMI Hospitality Group was honored at a luncheon hosted by the Mississippi Business Journal in Jackson, Mississippi where it was recognized in the large category among other noteworthy employers.

MMI Hospitality Group centers itself around its Core Values: We put people first; We pursue excellence; We embrace change; We act with integrity; and We serve our community. These values make us who we are. As we change and grow, the beliefs that are most important to us stay the same. Being part of MMI Hospitality Group means being part of a family with a proud history and a thriving culture.

MMI does not use the word “employee”. We use the term Team Member to recognize that we are all part of a team working together towards a common goal. We support each other to achieve success. This practice results in our Team Members remaining engaged in our work, as well as low turnover. To reward service, MMI offers recognition at each milestone anniversary. Our co-founder, Mr. Earle Jones, began our first service recognition program around the principle of providing an “experience” for each Team Member. Since our business is all about serving guests, Mr. Jones wanted to allow our Team Members to BE the guest. At 20 years, Team Members receive a Carnival cruise for two. At 30 years, Team Members are given an allowance for a 4 night/5 day vacation for two anywhere in the continental US. At 40 years, Team Members are given an allowance for a 5 night/6 day vacation for two to the location of their choice. Monetary awards are given at other milestone anniversaries.

MMI values our people. We place an importance on celebrating not only our successes as a company, but also those of our people. If you walk in to any of our locations on any given day, you may encounter a birthday celebration, a baby shower for a Team Member, or a monthly Team Member Appreciation luncheon. We want our people to enjoy their time at MMI and spread that positive attitude on to the guests we encounter each day.

From the very beginning, MMI has been more than just a business. We are a family, first. Our business has grown quite a bit since that first day in 1956, and our family has grown right along with it. Handshakes are passed on and hugs run rampant, and as we continue to grow, we promise that this will never change.

Each year, the MBJ accepts nominations from Mississippi businesses for this recognition. Partnered with Southern Research Group, MBJ sends out surveys to the Team Members of each business to measure different factors that make a great place to work such as engagement, transparency, development, fairness, and trust. Team Members are asked to anonymously rank their employer on this survey, and results are submitted directly to Southern Research Group who compiles the data and designates the honorees that make the list.

Hotel Vue Welcomes Executive Chef Wallace

Hotel Vue is very excited to introduce Cody Wallace, ou11742624_873989889362244_8160337855408791729_nr new Executive Chef.

Cody Wallace was recently named Executive Chef for Hotel Vue located Natchez, MS. The announcement was made by Clara Nell Brown, General Manager of the 91 room property.

Wallace previously served as Executive Chef at Warehouse No. 1 Restaurant, a small town steak and seafood restaurant located in Calhoun, LA. His primary responsibilities include managing all aspects of the culinary department while promoting southern hospitality and maintaining the highest quality food standards.

MMI’s Crowne Plaza Jacksonville/Airport ranked #1 in Overall Experience

ExteriorCongratulations to the Crowne Plaza Jacksonville/Airport, a MMI owned and operated hotel, for being ranked number one in Overall Experience for the month of May when compared against all other Crowne Plaza hotels in the world. Scott Sledge, Vice President of Operations for MMI, said “this ranking showcases our company’s focus and value placed on our guests. The team at the Crowne Plaza should be commended for their dedication to ensuring a great guest environment, anticipating their needs and following through with our service promise.”

About MMI Hotel Group

MMI was founded in 1956 with the operation of its first property – a Holiday Inn in Meridian, Mississippi (among this national chain’s first Inns). MMI is comprised of two distinct, yet fully interdependent and complementing divisions: MMI Hotel Group, a hotel management company and MMI Dining Systems, a food and beverage operator. Together, the two divisions own, manage or serve over 100 locations in the southeast U.S., bringing the MMI commitment to excellence to tens of thousands of guests each day. MMI Hotel Group has operated over 50 hotel properties through ownership and management contracts throughout the Southeast. The size and sophistication of hotels within this portfolio covers the full spectrum of offerings from a limited service branded hotel to a historic, luxury beach and golf resort. Today, MMI Hotel Group is partnered with some of the nation’s most admired hospitality brands, including Hyatt, Marriott, Hilton, Intercontinental Hotels Group, and Preferred Hotels. And over the years, these franchised properties have been the recipients of numerous industry awards that reflect the hotel management company’s commitment to excellence.

 

 

The King & Prince Beach and Golf Resort Enters Guest Satisfaction Hall of Fame

K&P TA HOFTHE KING & PRINCE BEACH AND GOLF RESORT, A MMI OWNED AND MANAGED HOTEL, AWARDED TRIPADVISOR CERTIFICATE OF EXCELLENCE FOR FIVE CONSECUTIVE YEARS

 

Inducted into ‘Hall of Fame’ of Five-time Certificate of Excellence Winners on the World’s Largest Travel Site

 

St. Simons Island, GA – May 19th, 2015 The King & Prince Beach and Golf Resort, a MMI owned and managed hotel, today announced that it has been recognized as a TripAdvisor® Certificate of Excellence Hall of Fame winner.  The Certificate of Excellence award celebrates excellence in hospitality and is given only to establishments that consistently achieve great traveler reviews on TripAdvisor. The ‘Hall of Fame’ was created to honor those businesses that have earned a Certificate of Excellence for five consecutive years.  Winners include accommodations, eateries and attractions located all over the world that have continually delivered a superior customer experience.

 

“Being awarded the TripAdvisor Certificate of Excellence five years in a row and inducted into the ‘Hall of Fame’ is a true source of pride for the entire team at The King & Prince and we’d like to thank all of our past guests who took the time to complete a review on TripAdvisor,” said Michael Johnson, General Manager of the resort. “There is no greater seal of approval than being recognized by one’s customers. With the TripAdvisor Certificate of Excellence based on customer reviews, the accolade is a remarkable vote of confidence to our business and our continued commitment to excellence.”

 

“Winning the TripAdvisor Certificate of Excellence for five consecutive years is a remarkable feat. TripAdvisor is pleased to induct five-time award winners into the ‘Hall of Fame’,” said Marc Charron President, TripAdvisor for Business. “By putting a spotlight on businesses that are focused on consistently delivering great service to customers, TripAdvisor not only helps drive an improvement to hospitality standards around the world, it also gives businesses both large and small the ability to shine and stand out from the competition.”

 

When selecting Certificate of Excellence winners, TripAdvisor uses a proprietary algorithm to determine the honorees that takes into account the quality, quantity and recency of reviews and opinions submitted by travelers on TripAdvisor over a 12-month period as well as business’s tenure and ranking on the Popularity Index on the site.  To qualify, a business must maintain an overall TripAdvisor bubble rating of at least four out of five, have a minimum number of reviews and must have been listed on TripAdvisor for at least 12 months.

 

-ENDS-

 

About MMI Hotel Group

MMI was founded in 1956 with the operation of its first property – a Holiday Inn in Meridian, Mississippi (among this national chain’s first Inns). MMI is comprised of two distinct, yet fully interdependent and complementing divisions: MMI Hotel Group, a hotel management company and MMI Dining Systems, a food and beverage operator. Together, the two divisions own, manage or serve over 100 locations in the southeast U.S., bringing the MMI commitment to excellence to tens of thousands of guests each day. MMI Hotel Group has operated over 50 hotel properties through ownership and management contracts throughout the Southeast. The size and sophistication of hotels within this portfolio covers the full spectrum of offerings from a limited service branded hotel to a historic, luxury beach and golf resort. Today, MMI Hotel Group is partnered with some of the nation’s most admired hospitality brands, including Hyatt, Marriott, Hilton, Intercontinental Hotels Group, and Preferred Hotels. And over the years, these franchised properties have been the recipients of numerous industry awards that reflect the hotel management company’s commitment to excellence.

 

About TripAdvisor

TripAdvisor® is the world’s largest travel site*, enabling travelers to plan and book the perfect trip. TripAdvisor offers trusted advice from travelers and a wide variety of travel choices and planning features with seamless links to booking tools that check hundreds of websites to find the best hotel prices. TripAdvisor branded sites make up the largest travel community in the world, reaching 340 million unique monthly visitors**, and more than 225 million reviews and opinions covering more than 4.9 million accommodations, restaurants and attractions. The sites operate in 45 countries worldwide. TripAdvisor also includes TripAdvisor for Business, a dedicated division that provides the tourism industry access to millions of monthly TripAdvisor visitors.

TripAdvisor, Inc. (NASDAQ: TRIP) manages and operates websites under 24 other travel media brands: www.airfarewatchdog.com, www.bookingbuddy.com, www.cruisecritic.com, www.everytrail.com, www.familyvacationcritic.com, www.flipkey.com, www.thefork.com (including www.lafourchette.com, www.eltenedor.com, www.iens.nl and www.besttables.com), www.gateguru.com, www.holidaylettings.co.uk, www.holidaywatchdog.com, www.independenttraveler.com, www.jetsetter.com, www.niumba.com, www.onetime.com, www.oyster.com, www.seatguru.com, www.smartertravel.com, www.tingo.com, www.travelpod.com, www.tripbod.com, www.vacationhomerentals.com, www.viator.com, www.virtualtourist.com, and www.kuxun.cn.

*Source: comScore Media Metrix for TripAdvisor Sites, worldwide, December 2014

 

**Source: Google Analytics, average monthly unique users, Q1 2015

 

For more information about the King & Prince or MMI Hotel Group, please contact Jack Warner, Director of Strategic Partnerships, at jwarner@mmihg.com