#1 Crowne Plaza Bar in Americas for Customer Service

The Crowne Plaza – Jacksonville Airport is recognized as the #1 Bar in the system.  With a rolling twelve month service score a full 100 basis points above the second hotel in the list, IHG’s executives recently interviewed JAXAP Food & Beverage Director Bruce Cunningham on the secret ingredients to this success.

“Simple foods easily recognized by our travelling clientele.  That’s what resonates.”  Bruce Cunningham goes on to say, “The true success of the Rainforest Bar is its staff and location. We have been very fortunate to have our bar operation lead by staff who have been here a minimum of 3 years all the way to 24 years. Our repeat clientele appreciate being recognized by name and by favorite drink. All of the staff members are highly engaged in IHG Brand Champion Programs and Events, and stars in IHG Service Recovery programs.”

Airport Hotels Going Upscale


Bloomberg Business published a story on the coming of age of airport JAXAP-CP-JACKSONVILLE-ExteriorDay1_previewhotels, changing from mostly budget or lower end to the move to upscale in places like Minneapolis, NY City, Atlanta and Denver.   The article gave various reasons for the change including passengers having increased expectations of airports of which anyone who has been in major airports easily noticing the more upscale restaurants and retail.  The article also said commercial real estate developers are seeing airports as fertile locations, driving by rising demand for rooms and conference space and the trend for US airports to upgrade their own spaces.  This results in terminals that could connect to hotel lobbies  with hotels including full service spas, chic bars and upscale restaurants.  With ADR increasing at airport hotels, it is attracting the attention of the major hotel companies.

Crowne Plaza Jacksonville Airport wins IHG 2015 Torchbearer Award

Jacksonville, FL (November 12, 2015) –  Intercontinental Hotels Group has awarded the

Crowne Plaza Jacksonville Airport Team Members

Several Crowne Plaza Jacksonville Airport Team Members with 2015 Torchbearer Award.

Torchbearer Award, the company’s most prestigious award, to the Crowne Plaza Jacksonville Airport for 2015.

The Crowne Plaza Jacksonville Airport is one of only 8 Crowne Plaza properties in the United States chosen from the IHG system of more than 4.900 hotels for achieving the highest levels of excellence in all aspects of operation – from quality to customer satisfaction.  A 2015 Torchbearer trophy, the company’s symbol of top excellence, will be on permanent display at the hotel.

“It is my pleasure to name the Crowne Plaza Jacksonville Airport as a 2015 Torchbearer winner,” said Elie W. Maalouf, Chief Executive Officer – the Americas, IHG.  “This hotel embodies the heart of our brand promise and continues to make IHG properties known and admired throughout the world, fulfilling our mission to deliver on great brands and outstanding guest experiences.”

“We have enjoyed serving the greater Jacksonville community for many years and appreciate IHG’s recognition of our efforts in maintaining a differentiated experience for all of our guests at Crowne Plaza Jacksonville Airport,” said Gaines P. Sturdivant, President – MMI Hospitality Group, owner and operator of the hotel.

Crowne Plaza Jacksonville Airport will be further recognized and honored during a Crowne Plaza conference in the spring of 2016.