MMI News

#1 Crowne Plaza Bar in Americas for Customer Service

The Crowne Plaza – Jacksonville Airport is recognized as the #1 Bar in the system.  With a rolling twelve month service score a full 100 basis points above the second hotel in the list, IHG’s executives recently interviewed JAXAP Food & Beverage Director Bruce Cunningham on the secret ingredients to this success.

“Simple foods easily recognized by our travelling clientele.  That’s what resonates.”  Bruce Cunningham goes on to say, “The true success of the Rainforest Bar is its staff and location. We have been very fortunate to have our bar operation lead by staff who have been here a minimum of 3 years all the way to 24 years. Our repeat clientele appreciate being recognized by name and by favorite drink. All of the staff members are highly engaged in IHG Brand Champion Programs and Events, and stars in IHG Service Recovery programs.”