(l-t-r) Emily Chandler, Scott May, Harriett Burt
Cabot Lodge’s unique decor and amenity offerings have resonated with guests since the brand’s inception in the mid 1980s. More important, though, is the sincere service that the team has been recognized with time and time again. This focus on each guest interaction has been a priority of property leadership for years. In fact, three of those tenured leaders have recently been promoted to exciting new positions.
Recognizing that markets move and brands must remain relevant, the Cabot Lodge hotels of greater Jackson will be working together to coordinate communication and consistent, positive guest experiences with the promotion of Scott May to Area General Manager – Cabot Lodge brand. Scott’s tenure with Cabot Lodge’s founding company, MMI Hotel Group spans nearly years serving in a number of the company’s hotels across the Southeast.
Directly supporting Scott on a per-property basis will be Harriett Burt and Emily Chandler, two additional MMI veterans. Harriett Burt has been promoted to Assistant General Manager, Cabot Lodge at Millsaps College. Emily Chandler has been promote to Assistant General Manager, Cabot Lodge – Ridgeland.
The combined tenure of these three MMI team members exceeds 50 years of service to their guests and their teams.
MMI Hospitality Group is pleased to share that its hotel management division, MMI Hotel Group, has been asked to oversee all responsibilities of the recently acquired Holiday Inn Express & Suites -Winona, Mississippi. The subject property is the first IHG asset for the ownership group and, therefore, having MMI as its third-party management company provides all parties with the confidence that the guest experience and franchise relations will earn high marks.
MMI Hotel Group has worked continuously with IHG since our company’s founding in 1956 when MMI opened the thirteenth Holiday Inn in the world. Through this long-lasting relationship, MMI has not only been awarded for top performing properties across a number of categories, but has held positions of influence and leadership in the IHG Owners Association with three past Chairmen of the Board being MMI executives.
More than 350 attended the inaugural Golden Isles Hospitality Celebration last night as a time to recognize individuals, businesses and other organizations for their contributions to Glynn County’s tourism industry. Eight awards were given including The Behind the Scenes Award which honors an individual who works tirelessly as a champion of tourism with little recognition. It went to MMI’s own Connie Towns, for her 40 years in housekeeping at The King and Prince Beach & Golf Resort. (We knew the judges would have been crazy to consider anyone else!)
A native of Glynn County, Connie has worked in The King and Prince Resort’s Housekeeping Department for four decades, and now serves as the department manager. Connie has always known that a big part of the guest experience is the hotel accommodations – their home away from home. Her passion for making that “home” the best it can be has helped bring countless tourists to The King and Prince throughout her years of service. Some say that a smile is the most important part of a hospitality professional’s uniform. Connie’s love for her job and her co workers shines through in the the bright smile and positive attitude with which she greets everyone she encounters. Housekeeping is a difficult job on both body and mind. It takes a high energy individual to succeed in that field, and Connie’s enthusiasm inspires the housekeeping team to take pride in their hard work.
Connie’s reliability and work ethic make up the cornerstone of her success, and set a great example for the entire King and Prince team in their goal to provide excellent service with Southern hospitality.
With the beginning of a new year comes new opportunities for MMI to spread the warmth of hospitality to more guests and team members in new markets across the Southeast. It is exciting to share a bit of information about the various projects in our development pipeline including:
– Hotel Indigo, Hattiesburg, MS (opening summer 2018)
– Hampton Inn & Suites, Saraland, AL (opening winter 2018)
– The Cotton House Hotel, Cleveland, MS (opening spring 2019)
– to-be-named Overton Square hotel, Memphis, TN (opening spring 2020)
These four projects demonstrate the range of capabilities the MMI family is skilled at executing on behalf of the assets’ owners. Franchised. Independent. Select-Service. Full-Service. MMI Hotel Group can confidently say that we do it all by building on the legacy of sincere interest in our people and how we all relate to trends in travel patterns, customer preferences, and a keen ear for local intelligence.