Dining News

Director of Human Resources Announced

renee-stormesWe are excited to share that Renee Stormes has joined MMI Hospitality Group as Director of Human Resources.  With a resume that includes leadership roles and degrees in human resources and labor relations as well as hotel, restaurant and travel administration, I am confident in knowing that she is well suited to support the MMI family.

Renee began her career with MMI this week and is studying our handbook, policies and procedures feverishly in advance of getting out to meet the many Team Members she will support in her role going forward.

She is excited about this new role where she will bring two loves (HR and hospitality) together!

To learn more about Renee, you can visit her LinkedIn Profile.

MMI Announces New Home Office Leaders

mmihospitalityfinaltransparentMMI Hospitality Group, a full-service hospitality development and management company, announces the addition of four, new Home Office Team Members.

MMI is excited to share that Renee Stormes has joined MMI Hospitality Group as Director of Human Resources.  “With a resume that includes leadership roles and degrees in human resources and labor relations as well as hotel, restaurant and travel administration, we am confident in knowing that she is well suited to support the MMI family,” stated Gaines Sturdivant, President of MMI Hospitality Group.

Amy Smith knows that excelling in IT requires a balance of technical and communication skills.  As MMI’s newest IT Specialist, Smith has already taken great strides in bolstering the full-service model that MMI Hospitality Group in known for.  The statement: “If you aren’t serving the guest, we at MMI are charged to serve those who are serving the guests.” is a company mantra.

Additionally, MMI Hotel Group, a division of MMI Hospitality Group, has selected Blake Butler to support its property teams as Resource Manager.  With operational experience at both Hilton and IHG-franchised hotels, Blake is qualified to tackle various tasks.  Just recently, Blake was recognized as Hotel Manager of the Year for the Holiday Inn Express he opened and led in Brookhaven, MS.

MMI Dining Systems, the company’s contract food service division, added Gene Pickardt to its team as Resource Manager.  Directly interacting with a number of organizations’ board and F&B Team Members, Pickardt demonstrates hospitality daily.

MMI Hospitality Group Recognized among Mississippi’s Best Employers

Shelby Trusty, Director of Human Resources for MMI Hospitality Group, accepts the Best Places to Work honor from MBJ Publisher Alan Turner.

Shelby Trusty, Director of Human Resources for MMI Hospitality Group, accepts the Best Places to Work honor from MBJ Publisher Alan Turner.

MMI Hospitality Group is immensely honored to be recognized by the Mississippi Business Journal in their 2015 Best Places to Work in Mississippi listing. On Friday, June 26th, MMI Hospitality Group was honored at a luncheon hosted by the Mississippi Business Journal in Jackson, Mississippi where it was recognized in the large category among other noteworthy employers.

MMI Hospitality Group centers itself around its Core Values: We put people first; We pursue excellence; We embrace change; We act with integrity; and We serve our community. These values make us who we are. As we change and grow, the beliefs that are most important to us stay the same. Being part of MMI Hospitality Group means being part of a family with a proud history and a thriving culture.

MMI does not use the word “employee”. We use the term Team Member to recognize that we are all part of a team working together towards a common goal. We support each other to achieve success. This practice results in our Team Members remaining engaged in our work, as well as low turnover. To reward service, MMI offers recognition at each milestone anniversary. Our co-founder, Mr. Earle Jones, began our first service recognition program around the principle of providing an “experience” for each Team Member. Since our business is all about serving guests, Mr. Jones wanted to allow our Team Members to BE the guest. At 20 years, Team Members receive a Carnival cruise for two. At 30 years, Team Members are given an allowance for a 4 night/5 day vacation for two anywhere in the continental US. At 40 years, Team Members are given an allowance for a 5 night/6 day vacation for two to the location of their choice. Monetary awards are given at other milestone anniversaries.

MMI values our people. We place an importance on celebrating not only our successes as a company, but also those of our people. If you walk in to any of our locations on any given day, you may encounter a birthday celebration, a baby shower for a Team Member, or a monthly Team Member Appreciation luncheon. We want our people to enjoy their time at MMI and spread that positive attitude on to the guests we encounter each day.

From the very beginning, MMI has been more than just a business. We are a family, first. Our business has grown quite a bit since that first day in 1956, and our family has grown right along with it. Handshakes are passed on and hugs run rampant, and as we continue to grow, we promise that this will never change.

Each year, the MBJ accepts nominations from Mississippi businesses for this recognition. Partnered with Southern Research Group, MBJ sends out surveys to the Team Members of each business to measure different factors that make a great place to work such as engagement, transparency, development, fairness, and trust. Team Members are asked to anonymously rank their employer on this survey, and results are submitted directly to Southern Research Group who compiles the data and designates the honorees that make the list.

Motivate Your Customer-Experience Team

Outstanding customer experience requires motivated, empowered frontline employees. To engage your customer-experience team and motivate them to provide an exceptional customer experience:

  • Hire for attitude, not aptitude — and then reinforce attitude. To get friendly service, hire friendly people. Recruit frontline staff with a natural service bent by conducting group interviews. Seeing how applicants interact with one another will help you assess their communication and people skills.
  • Focus on purpose, not rules. Rules are necessary, but they go only so far. To motivate employees and give meaning to their work, define your company’s purpose: a succinct explanation of the intended customer experience that resonates at an emotional level. When you set clear expectations and trust your people to do their jobs, they’ll feel valued and empowered – and they’ll go that extra mile through passion, not compliance.

provided by the Harvard Business Review

To read the full article, click here: Motivate Your Customer