Rich Byrd

Vice President – Hotel Operations, MMI Hotel Group – RIch Byrd

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What year did you join the MMI family?  2018

What are three words you would use to describe the MMI family?  Trust, Respect and Culture

What is a fun fact that you wouldn’t mind sharing with the world about yourself?  I married my high school girlfriend.  

After graduating from Franklin College where he was a member of the Grizzlies men basketball team, Rich began his hospitality career as General Manager at the Indianapolis Signature Inn.  Although new to the hotel industry, Rich was able to take his understanding of hospitality and guest service and became an award-winning hotelier with Signature Inns – winning General Manager of the Year.  Rich has taken his award-winning commitment to outstanding guest service to Marriott, Hilton, IHG and Independent properties including his most recent position as General Manager at The Shores Four Diamond Luxury Resort and Spa.

During his time with Marriott, Rich received numerous awards including General Manager of the Year in 2009 while at the Indianapolis North property.  Rich’s dedication to outstanding guest service was awarded when he and his team had the highest Guest Satisfaction Score (GSS) throughout out the Marriott International portfolio in 2009.  This accomplishment was followed up in 2010 with the third highest GSS.  Additionally, he is a four-time winner of the Food and Beverage Excellence Award with Marriott.  In 2015, Rich was recognized as the Platinum Equity Portfolio General Manager of the Year.

Rich expanded his leadership to include working as Corporate Director of Operations for General Hotels and as Sr. Vice President of Operations with Trans Inn Hotel Management.  Honored as a veteran hotelier, he holds the designation of a Certified Hotel Administrator from The American Hotel & Lodging Association.  Rich has served as Vice President for the Arizona Hotel and Lodging Association and is currently on the Board of Directors for the Florida Restaurant and Lodging Association.

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