Airport Hotels Going Upscale


Bloomberg Business published a story on the coming of age of airport JAXAP-CP-JACKSONVILLE-ExteriorDay1_previewhotels, changing from mostly budget or lower end to the move to upscale in places like Minneapolis, NY City, Atlanta and Denver.   The article gave various reasons for the change including passengers having increased expectations of airports of which anyone who has been in major airports easily noticing the more upscale restaurants and retail.  The article also said commercial real estate developers are seeing airports as fertile locations, driving by rising demand for rooms and conference space and the trend for US airports to upgrade their own spaces.  This results in terminals that could connect to hotel lobbies  with hotels including full service spas, chic bars and upscale restaurants.  With ADR increasing at airport hotels, it is attracting the attention of the major hotel companies.

Crowne Plaza Jacksonville Airport wins IHG 2015 Torchbearer Award

Jacksonville, FL (November 12, 2015) –  Intercontinental Hotels Group has awarded the

Crowne Plaza Jacksonville Airport Team Members

Several Crowne Plaza Jacksonville Airport Team Members with 2015 Torchbearer Award.

Torchbearer Award, the company’s most prestigious award, to the Crowne Plaza Jacksonville Airport for 2015.

The Crowne Plaza Jacksonville Airport is one of only 8 Crowne Plaza properties in the United States chosen from the IHG system of more than 4.900 hotels for achieving the highest levels of excellence in all aspects of operation – from quality to customer satisfaction.  A 2015 Torchbearer trophy, the company’s symbol of top excellence, will be on permanent display at the hotel.

“It is my pleasure to name the Crowne Plaza Jacksonville Airport as a 2015 Torchbearer winner,” said Elie W. Maalouf, Chief Executive Officer – the Americas, IHG.  “This hotel embodies the heart of our brand promise and continues to make IHG properties known and admired throughout the world, fulfilling our mission to deliver on great brands and outstanding guest experiences.”

“We have enjoyed serving the greater Jacksonville community for many years and appreciate IHG’s recognition of our efforts in maintaining a differentiated experience for all of our guests at Crowne Plaza Jacksonville Airport,” said Gaines P. Sturdivant, President – MMI Hospitality Group, owner and operator of the hotel.

Crowne Plaza Jacksonville Airport will be further recognized and honored during a Crowne Plaza conference in the spring of 2016.

Crowne Plaza – Jacksonville Receives Awards

Jacksonville, FL (January 24, 2012) – Intercontinental Hotels Group has awarded both the “Quality Excellence Award” and “Turning Point Award” to the Crowne Plaza Jacksonville Airport for 2011.

Intercontinental Hotels Group has awarded both the “Quality Excellence Award” and “Turning Point Award” to the Crowne Plaza Jacksonville Airport for 2011. The hotel, led by General Manager Mark Kane was recognized for the “foundation of hospitality and service excellence they provided this year as well as the most increased overall experience scores since the implementation of Heartbeat, an exclusive IHG guest-review program”, says Tony Harber, IHG Area Director of Upscale Brands. Adding the hotel “being home to high quality team members and a stable management team” Harber states, “it came as no surprise the Crowne Plaza Jacksonville Airport is honored by the brand with both the Quality Excellence and Turning Point Awards.” Additionally, this recognition comes one year after the hotel was recognized by Intercontinental Hotels Group with the “Renovation of the Year Award”.

Asked the factors which distinguish his hotel from his peers, Kane states, “continued focus on three core fundamentals,” the industry veteran adds “happy professional team members who demonstrate aggressive friendliness, a clean crisp property where everything works and guests and team members receive all they expect…plus a little bit more; were key aspects in the recognitions we’ve received.” Crowne Plaza Brand Management Vice President, Gina LaBarre adds, “I am proud to include the Crowne Plaza Jacksonville Airport, a Quality Excellence and Turning Point Winner, among the ranks of the best hotels in the Crowne Plaza portfolio, which continues to exceed the brand’s standard of excellence and guest expectations.”

The Quality Excellence and Turning Point Awards are presented annually to hotels which meet strict brand criteria for guest satisfaction and overall experience scores over 12 consecutive months. Harber exclaims, “hotels earning these awards are beyond being a beautiful and well appointed structure,” citing,” it was only natural the hotel is honored.” Kane announced, “I’m proud of the overall team effort displayed this past year, and of course the honors the hotel has earned.”

The hotel serves business, government and leisure travelers visiting the greater Jacksonville market; is located near Jacksonville International Airport, River City Market Place, many attractions, museums and shopping venues. Accommodating meetings and events of all types for up to 200 guests, the hotel boasts two restaurants including Savannah Bistro, a full-service restaurant, the Rainforest Lobby Bar & Grill, and Biscotti’s Internet Cafe.

To book your next meeting, event or overnight accommodations visit www.cpjacksonvilleairport.com

+ Download full release (pdf)

Crowne Plaza – Jacksonville Airport Recognized For “Quality Excellence”

Intercontinental Hotels Group has awarded the “Quality Excellence Award” to the Crowne Plaza Jacksonville AIRPORT / I-95N for 2011. The hotel, led by General Manager Mark Kane was recognized for the “foundation of hospitality and service excellence they provided this year,” says Tony Harber, IHG Area Director of Upscale Brands. Adding the hotel “being home to high quality team members and a stable management team” Harber states, “it came as no surprise the (hotel) is honored by the brand with the Quality Excellence Award.” Additionally, this recognition comes one year after the hotel was recognized by Intercontinental Hotels Group with the “Renovation of the Year Award”.

Asked the factors which distinguish his hotel from his peers, Kane states, “continued focus on three core fundamentals,” the industry veteran adds “happy professional team members who demonstrate aggressive friendliness, a clean crisp property where everything works and guests & team members receive all they expect…plus a little bit more; were key aspects in the recognition we’ve received.” Crowne Plaza Brand Management Vice President, Gina LaBarre adds, “I am proud to include the Crowne Plaza – Jacksonville Airport, a Quality Excellence Winner, among the ranks of the best hotels in the Crowne Plaza portfolio, which continues to exceed the brand’s standard of excellence and guest expectations.”

The Quality Excellence Award is presented annually to hotels which meet strict brand criteria for guest satisfaction over 12 consecutive months. Harber exclaims, “hotels earning this award are beyond being a beautiful and well appointed structure,” citing,” it was only natural the hotel is honored).” Kane announced, “I’m proud of the overall team effort displayed this past year, and of course the honor the hotel has earned.”

The hotel serves business, government and leisure travelers visiting the greater Jacksonville market; is located near Jacksonville International Airport, River City Market Place, and many attractions, museums and shopping venues. Accommodating meetings and events of all types for up to 200 guests, the hotel boasts two restaurants including a full-service restaurant, Savannah Bistro, lobby bar and grill, and Biscotti’s Internet Cafe.

To book your next meeting, event or overnight accommodations visit www.cpjacksonvilleairport.com

+ Download full release (pdf)

Jacksonville’s Newest Place to Meet Receives Quality Meetings Performance Designation

Intercontinental Hotels Group recently awarded the new Crowne Plaza Jacksonville Airport with a “Meeting Service Excellence” designation for achieving impressive ratings from meeting planners based on property condition, quality of meeting services and overall satisfaction.

+ Download full release (pdf)

Crowne Plaza Jacksonville Airport Opens After Renovation

InterContinental Hotels Group today announced that the Crowne Plaza Jacksonville Airport has opened after undergoing a recent renovation. The 317-room property is the larger of only two fullservice hotels in the Jacksonville airport area.

“We are excited about the recent renovations that have taken place at our hotel,” said Mark Kane, general manager, Crowne Plaza Jacksonville Airport. “These improvements, along with being the largest and newest hotel near the Jacksonville airport, will allow us to provide an upscale guest experience for both business and leisure travelers visiting the city.”

The Crowne Plaza Jacksonville Airport has 315 guestrooms and 2 suites all well appointed with 37” flatscreen TVs, granite countertops, and many additional upgraded features. Guests have access to a variety of amenities including complimentary wi-fi in the guestrooms and public spaces, indoor/outdoor heated pool, fitness center, business center, same-day laundry and dry cleaning. The hotel has three dining offerings, including Rainforest Lounge, Savannah Bistro Restaurant, and Biscotti’s Internet Café.

“This hotel offers exceptional meeting and banquet space to cater to guests visiting the property for small-to medium-sized events,” said Gina LaBarre, vice president, Brand Delivery, the Americas, IHG. “The location of the hotel is convenient for business travelers arriving at the Jacksonville airport as well as leisure guests visiting nearby attractions.”

The Crowne Plaza Jacksonville Airport is nearby a number of destinations including historic St. Augustine, Amelia Island and world-renowned golf courses and beaches. Guests departing on Carnival Cruise ships can also enjoy a short ride to the terminal.

The hotel has more than 8,000 square feet of flexible, upscale meeting space, which includes a 2,900 square foot ballroom. The property, located at 14670 Duval Road, is owned and managed by MMI Hotel Group, Inc., and under a license agreement with a company in the InterContinental Hotels Group.