The Holiday Inn Express in Grenada might best be summed up simply as “New.” 2017 brings with it recently added leadership, a major renovation, and fresh perspective on hospitality. General Manager Mary Graydon had no hotel management experience before being hired by MMI Hotel Group to lead the team at Holiday Inn Express. “Mary has not only hit the mark, but exceeded expectations for our Team Members and guests alike,” states Scott Sledge, MMI’s VP of Operations. “Her experience in getting The Polar Express ‘down the tracks’ is similar to what we do in the hotel business. It’s all about the people.”
The hotel business is about hosting an environment that is safe, fresh and welcoming. With guest service scores putting the Grenada property in the top ranks nationally, ownership knew it was time to ensure that the quality of product was appropriate. As a result, Holiday Inn Express-Grenada is undergoing a significant renovation that pretty much touches every surface of the hotel –inside and out, guestrooms and common areas. With a design that puts sleep quality, simplicity, and ease of maintenance at the center of its concept, Formula Blue, the franchisor’s latest prototype design is meant to appeal to Holiday Inn Express’s target guest—the “smart traveler.” The renovation is being completed one floor at a time to ensure that guest impact is minimal before a schedule completion date in the second quarter of 2017.